Schaller Auto World

"You have a fantastic group there and they are worth honoring and thanking"

Dear Mr. Schaller,

I want you to know about the very positive experience I had yesterday with your staff at the Veteran's Drive location yesterday, April 15, 2010. I want to recognize Roger Beaulieu, and particularly Rich Knapick for their outstanding customer service. I live near Syracuse, NY, and had traveled to Hartford for an interview. Well, somewhere between my arrival in the garage and my return to my car, I lost the key. Little did I realize that my spare would not start the car as it did not have the starter chip in the fob. Three frustrating hours later of dealing with Triple A trying to jump it, and then waiting for a tow, and all on an empty stomach and completely exhausted from the early day, long drive, drained from the interview, and now this! I was ready for a breakdown. To make matters worse, I HAD to get home in order to get on a plane today to see my mother in San Diego who is on her last days with lung cancer, a non-smoker, I might add. So, I desperately called other Mitsubishi dealers in order to find one open and willing to find out what was wrong with my car, praying that it was a simple fix and planning to rent a car and return next week to pick mine up. I called your dealership and spoke with Roger. He could hear the panic in my voice as I relayed to him my story. He assured me that they would do whatever they could to get me home in time. So, imagine my surprise and relief when Rich reconfigured another key to work in my car! I was ecstatic! I nearly cried right on the spot with gratitude! I just had to hug the fellow that checked my oil and topped it off for my return. I am in sales and I know two things: one, how important to success customer service is, and two, how important it is to give recognition to those who stand out in their service to those customers who, ultimately support us with their business. I think these guys deserve your thanks, a bonus, or maybe even just a great barbecue on a Friday afternoon. Whatever you decide to do for them, I assure you, it will be worth your effort. You have a fantastic group there and they are worth honoring and thanking. Hats off to you guys! You saved a damsel in distress. Warmly,

Carol,Syracuse, NY

"Positive Experience"

We value the honesty and care of the staff.  Very positive experience

Jennifer,Wethersfield

"...these three members of your staff excelled at their jobs and made this an enjoyable purchase"

Dear Art,

My wife and I would like to take this opportunity to tell you about one the best car buying experiences we've had.

From my contact with Robin Rivard,who handled a sometimes cranky old man and didn't give up. Then he came through with the price that beat all others to make the deal.

When we arrived at the dealership we were greeted by Asim, who became not only our salesperson but a friend who demonstrated and guided us through the features and value of our new Accord.

Our experience with Lori and her advice and knowledge of our financing and protection options was superb. She handled the transaction with great professionalism but made us feel like good friends.

When we returned to pick up the car we noticed a small blemish on the left front fender. Asim was right on it and got it fixed by the body shop in minutes and we were soon on our way home with our new car.

Art, these three members of your staff excelled at their jobs and made this an enjoyable purchase. We'll be glad to tell anyone we bought our new Honda at Schaller Honda.

Feel free to contact me if there are any questions.

Michael & Joanne,Windsor

"No other dealership can hold a candle to the personnel service your staff provides."

Dear Mr Schaller,

Once again we had the opportunity to purchase a car from your dealership.  This is the sixth car that we have purchased from the various dealerships under your  name (4 Chevy, 1 Subaru and one Honda). The satisfaction with the vehicles and the fantastic service we have always been provided keeps us coming back for our vehicles. Bob Kenney and Justin Cassista were true gentleman.  We actually came last Saturday to just look and ended up buying the car our first Honda on the spot.  Vince, who we have dealt with for many years in your Chevy dealership again steered us in the right direction.  No other dealership can hold a candle to the personnel service your staff provides.  Rest assured this will not be the last you see of our family when it comes to buying another car.

Thanks again for the great service and always standing behind your products.

Audrey & Marshall,Newington

"Thank you very much for a job well done ..."

I would just like to thank the team at Schaller Honda for an enjoyable car buying experience.  From my first contact with Lisa Chase, to my test drives with Mike Zoblocki, to the financial discussions with Lori Xeller, every experience with the dealership was a pleasure.  I commend your team for your customer friendly service and atmosphere, expert knowledge on the vehicle and attention to detail.  Thank you very much for a job well done and I will continue to recommend Schaller to others.

Brian,Canton

"Schaller should be very proud to have someone like you working for them"

Hello Rachel;

I picked up my new 2010 HONDA ACCORD EX Saturday may 29th. I just want to thank you for the time you took to help me. You had a lot to do with me buying this car from Schaller Honda. Schaller should be very proud to have someone like you working for them

Tim,Middletown